Quality Reporting on Registered Products

Before making a report, it's important to determine if the product is registered with the NPRA.

• How to Verify:

  • Visit the QUEST3+ Product Search.

  • You can search by product name, registration number (e.g., MALXXXXXXX), or other details.

  • A product is considered registered if it appears in the QUEST3+ database with an active status.

If you encounter a quality issue with a product confirmed as registered with NPRA, please follow these steps:

• What to Prepare:

  • Product Details: Full product name, brand name, registration number (MAL No.), batch number, manufacturing and expiry dates, name of manufacturer/distributor.

  • Issue Description: A clear, detailed description of the quality defect (e.g., discoloration, foreign particles, faulty packaging, unusual smell/taste, unexpected appearance).

  • Supporting Evidence (if possible): Clear photographs or videos of the product, its packaging, the defect, and the expiry/batch details. Keep the product and its packaging for potential inspection.

  • Your Contact Information: Name, phone number, and email address.

• How to Make a Report :

  • Where to find the form: Download the Borang Aduan Kualiti Produk Berdaftar (N3-FR-68).

  • How to send the form:

    • By Email (softcopy): Complete the form electronically, save it, and send it via email to qpr@npra.gov.my.

    • By Post or Walk-in: Print and complete the form, then submit it to:

      UNIT PELAPORAN KUALITI PRODUK BERDAFTAR

      SEKSYEN SURVEILANS DAN ADUAN

      PUSAT KOMPLIANS DAN KAWALAN KUALITI

      BAHAGIAN REGULATORI FARMASI NEGARA (NPRA) KEMENTERIAN KESIHATAN MALAYSIA LOT 36, JALAN PROF DIRAJA UNGKU AZIZ 46200 PETALING JAYA SELANGOR

       

If you encounter a product that you suspect is unregistered (i.e., it does not appear in the QUEST3+ Product Search or appears to be fraudulent/illegal), the reporting channel is different.

• How to Make a Report for Unregistered Products:

  • Please report these cases directly to  Sistem Pengurusan Aduan Awam (SISPAA).

  • Provide as much detail as possible about the product and where it was obtained.